At WEAR, we take pride in delivering quality clothing to our customers. If there’s a problem with your order, we’re here to make it right.
Return Window
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Our return policy is valid for 7 days from the date the product is delivered.
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You must notify us of any issue within 24 hours of receiving the product to be eligible for a return or exchange.
Reasons Eligible for Return
You can request a return or exchange if:
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The item is defective or damaged upon delivery.
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The size does not fit as expected.
Conditions for Return
To be eligible for a return:
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The product must be unused, unwashed, and in its original condition, including all packaging and tags.
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You must provide photo or video evidence of the issue when you email us.
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The item must be sent back to us within 7 days of receiving return approval.
Non-Returnable Items
We do not accept returns for:
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Products reported after 24 hours of delivery.
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Items that have been worn, washed, or damaged due to improper handling.
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Orders with no valid reason for return (e.g., change of mind).
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Customized or altered clothing.
Return Process
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Email us at [email protected] within 24 hours of delivery with:
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Order number
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Description of the issue
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Clear photos or videos as proof
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Our support team will review and respond within 1-2 business day.
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If approved, return instructions will be shared with you.
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You must ship the product to the address provided for returns.
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Once we receive and inspect the item, we will process a replacement or store credit.
Refund Policy
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Refunds are only issued if a replacement item is unavailable or if the item is out of stock.
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Refunds will be made to the original payment method within 7 working days of approval.
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Shipping costs are non-refundable.
Exchanges
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We offer one-time exchanges for size issues, subject to availability.
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Exchange requests must follow the same 24-hour notification rule.
Contact Us
For any issues or queries, contact our customer service team:
📧 [email protected]
We are available Saturday to Thursday, 10 AM – 6 PM (excluding public holidays).